AI Agency Privacy Policy

1. Introduction

Welcome to AI Agency, a platform provided by Taureau.AI. Our goal is to offer AI-powered products and services, both through our own technology and third-party integrations.

Your privacy and the security of your personal data are important to us. This Privacy Policy explains how we collect, use, store, share, transfer, and protect your personal information while providing our products and services. It also outlines your rights to access, correct, update, or delete your data.

Please note that this Privacy Policy does not cover services offered by third parties using our products (such as our API) for their end users. If a third party integrates, modifies, or redistributes our services, its end users are subject to that third party's privacy policy. We do not control or oversee how third parties collect and use personal data, so users should carefully review such third-party policies before accessing or using their services.

Before using AI Agency products and services, please read this Privacy Policy carefully, especially sections highlighted in bold, and ensure that you fully understand and agree to its terms. If you have any questions, feel free to contact us at [email protected]. If you do not agree with this Privacy Policy, you must discontinue the use of AI Agency products and services immediately.

2. Information We Collect

2.1. Information You Provide Us

• Account Profile - If you sign up for an account to use our Services, we may ask you for basic contact information, such as name, username, email, password and profile picture.
• Communications with Us - If you contact us via phone, email, chat, contact forms, or other methods, we may collect your personal details along with any messages or attachments you provide.
• Services Usage Information

  Third-party Applications - Certain features of our Services allow you to integrate and create workflows with third-party applications. To enable these integrations, you must have an account with each third-party application and authenticate through our Services. Once authorized, we may store your login credentials to facilitate the integration. By connecting third-party applications, you instruct us and the respective third-party service to exchange information through workflows. We do not control how third-party applications collect, process, store, or use your information. Their data practices are governed by their own terms and privacy policies, and we are not responsible for any actions, omissions, or damages resulting from your use of third-party integrations.

2.2. Information Collected From Other Sources

• Third-Party Logins and Linked Services - Where available, if you sign up or log in to our platform using a third-party service like Google, or link your account to such a service, we may collect certain information, including an access token. Our use and transfer of data received from Google APIs comply with the Google API Services User Data Policy, including its Limited Use requirements.

2.3. Information Collected Automatically

• Technical Data - When you access our platform, we collect certain device and network details, including your device model, operating system, IP address, and system language. We also gather service-related diagnostic and performance data, such as crash reports and logs. Each user is automatically assigned a device ID and user ID. If you log in from multiple devices, we use these identifiers to link your activity for a seamless login experience and enhanced security.
• Location Data - We automatically determine your approximate location (e.g., country, state, or city) based on your IP address and other technical details.
• Usage Data - We track how you interact with the platform, including session duration, frequency of use, and your preferences.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Services – To operate, maintain, and support our platform, fulfill service requests, and provide customer or technical support.
• Communicating with You – To send administrative messages, respond to inquiries, and provide marketing updates on promotions, events, and services.
• Personalization – To customize your experience by providing relevant content, features, and targeted marketing.
• Analytics & Product Development – To analyze usage trends, improve our platform, and develop new features and services.
• Administrative & Legal Compliance – To enforce agreements, comply with legal obligations, and protect our rights.
• Security & Fraud Prevention – To safeguard the integrity, performance, and security of our platform, and prevent unauthorized activities.

4. Data Sharing & Third Parties

• Service Providers - We may share information with service providers engaged to support the operation of our Sites or Services. These providers are authorized to use the information solely to deliver their services to us and not for their own use.
• Business Partners - We may share information with our business partners, such as resellers, referral partners, integration partners, or developer platform collaborators, as outlined in our partnership agreements. Upon your request, we may also share your details with these partners to provide you with a relevant product or service.
• For Legal and Compliance Purposes - We may access, preserve, and share your information if necessary to comply with legal requirements, law enforcement requests, or court orders; respond to your inquiries; establish, enforce, or defend legal claims; or safeguard rights, property, or safety—ours, yours, or others'.
• In Corporate Transactions: Your information may be disclosed to actual or potential acquirers, their representatives, or other relevant entities in the event of a business sale, merger, acquisition, restructuring, or similar corporate transaction, including bankruptcy proceedings.

5. Data Storage & Security

Protecting Your Information

We prioritize the security of your personal information and implement appropriate technical, administrative, and physical safeguards to protect it from unauthorized access, theft, disclosure, modification, or loss. Our security measures are regularly reviewed and updated to incorporate new technologies and best practices.

To help maintain privacy and security, we ask that you avoid sharing sensitive personal information—such as passwords, credit card details, or other confidential data—during chat interactions or chatbot development. While we are committed to safeguarding your information, security also depends on responsible user practices.

Data Retention

We retain your personal information for as long as necessary to provide our platform and fulfill the purposes outlined in this Privacy Policy. Additionally, we may store data to meet legal and contractual obligations, support business operations (such as improving security and platform functionality), and manage legal claims.

Retention periods vary depending on the type of information and its intended use. For instance, we retain your profile information and user-generated content while your account remains active. If you violate our Terms, we may remove your profile or content from public view immediately but retain relevant data as needed to process the violation and comply with applicable laws.

Data Storage and Transfers

We primarily store collected data on secure servers of AWS. If your information is transferred internationally, we ensure that such transfers comply with applicable data protection laws and regulations.

6. Your Rights and Choices

Exercising Your Data Privacy Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

• Access your personal information and, in some cases, request its transfer.
• Request Corrections to inaccurate or incomplete data.
• Request Deletion of your information, subject to legal exceptions.
• Restrict or Object to data processing.
• Not Be Discriminated Against for exercising your privacy rights.

To exercise these rights related to our services, please use the available platform features. For website-related requests, contact us at [email protected]. We will process requests in accordance with the law and may need to retain certain data for legal or operational purposes. To protect your privacy, we will verify your identity before proceeding with your request.

7. Cookies & Tracking Technologies

We, along with our vendors, analytics providers may utilize tracking technologies such as cookies, local storage. These technologies, including web beacons, help us deliver relevant ads, enable website functionality, manage authentication (session management), analyze usage patterns (web analytics), remember your preferences, and enhance the overall performance of our websites and services.

8. Children's Personal Information

Our Services are designed for a general audience and are not intended for use by children under 13. We do not knowingly collect information from children under this age, nor do we target our Services toward them.

9. Changes to This Privacy Policy

As our Services, Sites, and business evolve, we may update this Statement from time to time. We reserve the right to modify it at any time. If changes are made, we will post the updated Statement on this page, noting the revision date at the top. Your continued use of the Site or Services after these updates take effect signifies your acceptance of the changes. We encourage you to review this Statement periodically to stay informed about our privacy practices.

10. Contact Us

Contacting AI Agency

If you have any questions or concerns about this Statement, our data practices, your rights, or how we handle your information, please feel free to contact us:

Email: [email protected]

Company Website: https://www.taureau.ai/